Enjoy shopping on Aladdinne.com with these great return policy features:
1. 7 days Returns - You have 7 days to make a refund request after your order has been delivered.
2. Easy and Free Returns - You can return any product you have bought, and we will take care of the return shipping costs.
3. Full Refunds - If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees applied.
4. Authenticity Guarantee - If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.
How does Return Policy Work?
1. Initiate A Return
2. Call / Text / WhatsApp the number +88 01727 -265200
3. Schedule Pick-up - A pick-up will be scheduled by one of our courier services after communicating with you
4. Return The Item - Pack the item in its original state and packaging. Hand over the package to the courier representative.
5. Refund Processed - Once we receive your returned item, we will inspect it and process your refund.
ONLINE RETURNS
Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked" free-returns policy which allows you to return delivered items to us for any reason up to 7 days after the delivery of your Order, free of charge.
In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 7 days of Order receipt with the following conditions:
- Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
- Items must be in their original packaging/box/dustcover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
- The return must be accompanied by the original Order confirmation.
Returns Process
Choose the order which you wish to return and select the items to be returned. Follow the return process wizard and our executives will contact within 48 hours.
Refund Process
Refunds will only be processed after completing the Return Process and the item/s returned have been approved. After approval, we will issue a refund of the full-face value of undamaged items duly returned Your refund will be processed via the following methods:
- Credit Card payments are refunded back to the card used in the purchase within 14-21 working days.
- Cash on Delivery payments are refunded to Aladdinne store online wallet credit.
Item Return Policies
Damaged Goods and Incorrectly-Fulfilled Orders
If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 7 days of receipt to qualify for a full refund. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please call us on our UAE number at +971 555340753
Packaging
Please take care to preserve the condition of any product packaging as, for example, damaged Perfume boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.
Exchanges
We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.
We pride ourselves on the highest quality, luxury product at Aladdinne Store. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 10 AM – 6 PM on our support number +88 01727 265200 or email support@aladdinne.com
We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However, nothing in this Returns section is intended to affect any consumer rights that you may have under Bangladesh law.